Job Overview

The Senior Account Supervisor (AS) is responsible for leading the execution and strategy of multiple client accounts, while partnering with senior-level staff to provide bigger thinking and strategic insight to client’s programs. Augustine’s Senior AS plays the role of air traffic controller: ensuring the entire team (project management, public relations, digital, social media, creative, and production) is updated on project status regularly; fulfilling client needs that ensure satisfaction; driving forward-thinking that motivates the team to innovate ideas that allow our clients to outshine competition. The Senior AS should also be able to lead client conversations/meetings with or without involvement from Account Directors or other senior-level team members.

Essential Duties and Responsibilities

• Manages the expectations and oversees the day-to-day account management.
• Through client input, industry or product knowledge, and team collaboration, sets goals and budgets of client account. Understands and uses market data to adjust and redirect campaigns as needed.
• Creates an environment of respect, trust, learning and collaboration with fellow colleagues. Celebrates successes and recognizes accomplishments for individuals or team.
• Communicates effectively with clients, including immediate responses to email and phone calls.
• Leads and integrates account team (project management, creative services, digital, social media, and public relations) and delegates deliverables on behalf of client.
• Keeps apprised of job progress and approves project timing and budgets.
• Understands and uses project management software for the creation, time tracking and trafficking of job assignments. Reviews jobs, codes and tasks to ensure account team members code and track time accordingly.
• Collaborates with Group/Account Director to manage financials related to assigned accounts.
• Tracks, codes, and enters time daily to ensure accurate billing of client.
• Reviews and approves proposals, estimates, and status sheets.
• Resolves problems and issues arising from client or project and identifies lessons learned and best practices to prevent repeat of incident.
• Creates and executes creative briefs for internal and external use.
• Reviews and approves client meeting notes, briefings and reports. Builds meeting agendas as needed, and is prepared to run client meetings.
• Effectively presents agency work/proposals to clients, with support from larger team as needed.
• Attends client meetings, reporting on agency work, recommendations of best practices, etc.
• Proofs creative work and reviews with client for final approval in a timely manner.
• Keeps apprised of clients’ brands, products, services and marketing developments, as well as others within their industry.
• Identifies incremental account growth opportunities based on SOW performance and shifts within client’s industry or market.
• Documents and keeps accurate notes and information on the client and account, both electronically, paper files or CRM systems.
• Establish network of contacts, leads and resources through participation in network organizations, philanthropic work, boards or events.
• Leads by example and trains others on the customer services standards of agency. Mentor junior-level staff as appropriate.
• Represents the agency in a professional manner in client meetings and public events.
• Other duties may be assigned.

Qualifications / Skills

• Bachelor’s Degree or equivalent experience
• 5-8 years of work-related experience; 3+ years of agency-specific experience
• General understanding of public relations, social media, creative services, advertising, production, marketing, and consumer behavior
• Solution-oriented and problem solving to make best decisions on assigned accounts
• Strong written and verbal skills
• Ability to establish and maintain clear communication throughout agency teams while working in a fast-paced environment

Location / Hours / Travel

This is a full-time position. We are a hybrid team primarily working remotely, but with expectations to meet in person once a week or as often as needed for team and/or client meetings and face time.

Perks and Benefits

• Competitive salary
• Medical, dental, vision, life, and disability insurance
• 401K
• Paid holidays
• Paid vacation, plus additional paid week for winter break
• Summer Fridays
• Employee Assistance Programs (EAPs)
• Referral incentive programs (client and employee)

About Us

We are proactive, insight-driven, cross-category Visioneers with a passion for affecting consumer behavior.

For more than 25 years, Augustine has been creating visionary ideas that fuel growth and deliver ROI for our clients. The Visioneers at Augustine Agency work with our clients to take their goals and needs and craft them into a unique Vision. Next, we deliver strategy-driven creative that disrupts, changes behavior and drives unparalleled results.

At Augustine Agency, we also provide an environment that trains talent to become Visioneers and inspire them to do the brightest work of their career.

Our case study results, happy clients and long-term relationships speak for themselves. Let us tackle your biggest challenges and accomplish your Vision.

#VisionsRealized

About You

We would love to learn a little bit more about you!  At Augustine we believe that our people are our most valuable asset, and we are committed to providing a dynamic environment where everyone can be their best.  And we believe in data and analytics.  For those reasons we have partnered with The Predictive Index (PI).  Along with your application, would you also please take a few minutes to complete the survey on the link below?  This survey helps us to become more aware of what drives and motivates us and those we work with.

This is not a test; it is a survey and literally takes only five minutes and doesn’t require preparation. There are no right or wrong answers. Just be relaxed about it and don’t overthink your choices. You will receive a copy of your results after completing the assessment.

Click here to complete PI survey

We are an Equal Opportunity Employer